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Operational Seats
Scalable process floors across Indore and Delhi.
Customer Experience & BPO Solutions
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Connecting Businesses With Customers
Inbound, outbound and customer-engagement operations across Indore & Delhi — delivered with trained teams, modern technology and structured processes.
About the Founder
Nearly two decades of telecom leadership across Rajasthan, Maharashtra, Gujarat, MP & CG, Delhi NCR and Upper North — now building SYNEXIS as a scalable BPO partner for enterprise brands.
Devendra Jain
Founder & CEO · Fondly known as DJ
DJ combines trained manpower, advanced technology, structured processes and state-of-the-art infrastructure to drive measurable client growth.
EPBM · IIM Indore
MDP · IIM Ahmedabad
20+ Years · Bharti Airtel & Vodafone Idea
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Trust & Scale
Built for Large, Professional BPO Operations
Infrastructure, capability and leadership depth that enterprise brands expect from an outsourcing partner.
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Service Capabilities
Inbound, outbound, retention and digital outreach.
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Delivery Centres
Indore and Delhi NCR hubs supporting multi-shift.
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Years of Leadership
Telecom-grade operational experience from Airtel & VI.
About SYNEXIS
Your Extended Customer Service & Sales Support Arm
We help businesses improve customer communication, increase sales opportunities and deliver seamless support through professionally managed voice and customer engagement solutions. With a strong focus on service quality, technology and trained manpower, our team handles high-volume customer interactions with efficiency, accuracy and professionalism.
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Approach
Inbound & Outbound
Full-spectrum call-centre operations — professionally managed voice and customer engagement that keeps your brand responsive, consistent and on-message at every touchpoint.
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Approach
Technology-Enabled
CRM, IVR, dialers and live monitoring — technology-driven processes ensuring accuracy, speed and transparency at every stage of customer interaction.
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Approach
Scalable Operations
900+ seats with expansion plans across Indore and Delhi NCR — infrastructure and manpower ready to grow with your business demand.
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Approach
Quality Assured
Structured QA, training and coaching — regular call monitoring, script adherence, compliance checks and continuous agent development.
Learn About Quality
The Services
Five Service Categories. Twenty-Three Capabilities.
Organised by business outcome — so you can quickly identify the right outsourcing solution for your brand.
Customer Support & Inbound
Inbound call centre, product enquiry desks and welcome call onboarding programmes.
Explore 3 Services
Sales & Lead Generation
Outbound calling, lead qualification, upselling, cross-selling and cold-call conversions.
Explore 7 Services
Retention & Collections
Customer retention, win-back campaigns and professional collection calling programmes.
Explore 3 Services
Helpdesk & Support
Tech support, dealer assistance, installation health checks, online assistance and complaint management.
Explore 5 Services
Digital Outreach & Data
Bulk SMS, WhatsApp marketing, POS support and delivery management apps.
Explore 4 Services
Why Choose SYNEXIS
Talk to Our Team
Business Advantages That Drive Results
A strong combination of people, technology, infrastructure and process discipline — built for long-term outsourcing partnerships.
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Core advantages
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Service capabilities
Professional Call Handling
Agents trained to handle interactions politely & confidently.
Scalable Operations
Scale manpower and calling capacity as your business grows.
Cost-Effective Solutions
Reduce operational costs by outsourcing customer support.
Improved Experience
Structured processes that improve response time and brand trust.
Advanced Infrastructure
Modern workstations, connectivity and performance systems.
Quality Monitoring
Call audits, supervisor reviews and performance scorecards.
Customized Processes
Scripts, workflows, reports and escalation systems.
Transparent Reporting
Daily, weekly and monthly MIS campaign reports.
Business Growth
Outbound calling and lead management for opportunities.
Tech & Infra
State-of-the-Art Operations
CRM integration
Auto-dialer
IVR routing
Call recording
Ticketing
Quality scoring
MIS reports
Service Level
92%
Quality
85%
OUR OPERATING APPROACH
Six Steps to Operational Excellence
A simple, structured and result-oriented delivery model from requirement understanding to continuous improvement.
Requirement Understanding
Business goals, customer profile and performance expectations.
Process Design
Call flow, scripts, escalation matrix and SLAs.
Team Training
Product knowledge, handling standards and CRM.
Live Operations
Trained agents, monitoring and daily tracking.
Quality Review
Call quality, productivity and customer feedback.
Reporting & Improvement
Regular MIS and continuous process enhancement.
Process Floors
Delivery Centres
500 seats
Indore, MP
Primary process floor with modern workstations, high-speed connectivity, supervisor monitoring stations and training facilities.
400 seats
Delhi NCR
Second delivery centre supporting multi-shift customer-engagement programmes with full infrastructure and backup systems.
Trust • Performance • Partnership
Join Our Growing Network
Ready to Scale Your Customer Operations?
Talk to our team about inbound support, outbound sales, retention programmes or a custom outsourcing solution built for your business.
Contact Us